Listen Carefully to All Options Initially:

It’s tempting to immediately press “0” or repeatedly say “agent.” However, the IVR usually presents options in a logical sequence that covers common issues. Listening to all available choices can help you pinpoint the most accurate path for your specific concern, preventing misrouting.
Speak Clearly and Concisely (if voice-activated):

When prompted to state your reason for calling, use simple, direct keywords or phrases. For example, instead of a long explanation, try “Order status,” “Return an item,” “Geek Squad support,” “Credit card question,” or “Talk to a representative.” Avoid jargon or overly complex sentences.

Have Your Information Ready for Verification

The IVR system will typically ask for your order number, phone number associated with your Best Buy account, or My Best Buy member ID for verification. Having these details readily available allows the system to pull up your account information for the agent, should you connect, streamlining the handoff.
Be Specific, But Not Overly Detailed for Initial Prompts:

The IVR needs to understand the category of your problem to route you. Save the detailed specifics (like exact error codes, product model numbers, or the full story of your issue) for when you are connected to a live agent.
Utilize Touch-Tone Options When Available:

If voice recognition isn’t working as expected, or if you prefer it, many IVRs offer touch-tone options (e.g., “Press 1 for Order Status”). Listen for these prompts if you find voice commands aren’t effective for your accent or speaking style.

Patience During Transfers

Even after selecting options, you might be transferred to a different department (e.g., from general customer service to a Geek Squad specialist). Be patient during these transfers, and be prepared to briefly reiterate your issue, although ideally, some context will carry over to the new agent.
Know When to Request a Human Agent: