Issue: You notice charges on your debit card, credit card, or checking account statement that you did not make or authorize. This is the most common reason for immediate contact.
Action: Call immediately. Bank of America’s fraud department can typically block the card, prevent further transactions, and initiate an investigation. Speed is crucial here.

Issue Your physical card is missing

Action: Call the specific “phone number Bank of America” for lost/stolen cards (often on the back of the card, or via the general line). This ensures the card is instantly deactivated, minimizing potential fraudulent use.
Suspected Identity Theft or Account Compromise:

Issue: You receive suspicious emails, texts, or calls claiming to be from Bank of America asking for personal information, or you notice unfamiliar activity beyond just transactions (e.g., account login attempts, changes to your address or phone number that you didn’t make).
Action: Even if you haven’t shared information, call BofA’s fraud department. They can assess if your account details have been compromised and guide you on immediate security measures, including potentially freezing accounts or monitoring for suspicious activity.

ATM Skimming or Tampering

Issue: You suspect an ATM has been tampered with or notice unusual devices attached to it.
Action: Immediately call and report the location of the ATM. This helps Bank of America investigate and protect other customers.
Phishing Attempts Where You Provided Information:

Issue: You clicked on a suspicious link or provided personal/account information in response to a fraudulent email, text, or phone call that claimed to be from Bank of America.
Action: Call immediately. Even if you only gave seemingly innocuous information, a fraud specialist can advise you on the next steps to secure your accounts and monitor for potential misuse.
Trouble Logging In After Suspicious Activity: