Customer service in the future will no longer be a face-to-face meeting between salespeople who spread smiles to consumers. Why?
With over 55 million Thai consumers using mobile internet and the outbreak of the coronavirus, it is a sign that it is time for customer service to shift to mobile services. all mobile phones
- Consumers get the services they need right away without waiting or frustration with human service providers. have mood swings or have reduced performance
- Consumers do not want exposure or reduce exposure. to avoid infection
- Businesses can inform News to customers with the same content and format at the same time.
Most marketers tend to view mobile app development as just a way to improve customer service and waste.
but in reality It’s good for your business to be close to customers, isn’t it?
for example If someone hears about your mobile application in the middle of the night They want to receive information right away. All they have to do is turn on their smartphone and download the app. When the thought of wanting to buy a product or service They can do so immediately without having to wait for normal business hours or your store to open.
Or even link to a website to know your business or visit social media to see activities. or chat with brands Or order products from online stores that you have prepared. All done through a mobile application which is the center of it all.
So if customer service is one of your top priorities (Which it should be) Making a Primary Metal Manufacturers Email List mobile application will increase customer satisfaction with all the services and materials you provide in one channel.
As customer satisfaction increases Business sales will increase accordingly as well. According to SalesForce, 70% of the purchase experience is influenced by how customers feel about the performance or service provided.
When your products and business get more attention and satisfaction. Consumer demand will increase as well.
This is where mobile app development allows you to meet the needs of your customers in a unique way.
Can I just have a website? Of course, you should have a website designed to fit all mobile screen sizes to keep your consumers from frustrating.
But if you make a mobile application in conjunction with a website You can increase both sales and customer experience at the same time.
You must understand that Mobile applications are designed to focus on mobile devices and provide a personalized experience. Including increasing the efficiency of marketing based on the location and neighborhood of the business.
Therefore, various functions Therefore focusing on touch, both SG Phone List pressing and sliding. The contents are arranged in an easy-to-access menu format. It aims to create a more fluid user experience than navigating through websites, which are often filled with large amounts of data and rely on the Internet to connect to databases.