Manages the Mandate: The CRTC is an administrative tribunal that regulates and supervises broadcasting and telecommunications in Canada. Its powers are derived from the Telecommunications Act and the Broadcasting Act.
Key Responsibilities Related to Phone Numbers:
Numbering Plan Administration: and prefixes under the NANP to ensure sufficient numbers are available.
Number Portability: Mandates that consumers have the right to keep their phone number when switching providers (as discussed on Page 6).
Consumer Rights: Establishes codes of conduct and regulations to protect consumers from unfair practices (e.g., misleading advertising, unauthorized charges).
Wireless Code of Conduct Manages the
A crucial regulation that sets out consumer rights related to morocco phone number list wireless services, including:
Caps on data overage charges.
The ability to cancel a contract after two years without an early cancellation fee (even if the contract is longer).
Plain language contracts.
Trial periods for new contracts.
Limits on charges for lost or stolen devices.
National Do Not Call List (DNCL): Oversees the DNCL and enforces rules against unsolicited telemarketing calls.
Emergency Services (911): Ensures the proper functioning and availability of 911 emergency services across all phone lines.
Net Neutrality: Although a broader internet issue, the CRTC also ensures that internet service providers (which often bundle with phone services) treat all internet traffic equally.
Other Consumer Protection Measures
Commissioner for Complaints for Telecom-Television Services (CCTS):
Purpose: The CCTS is an independent organization that know your audience: be very clear. who are you trying to reach? mediates complaints between consumers and telecom/TV service providers. If you have a complaint with your provider (e.g., billing, service quality, contract issues) that you couldn’t be numbers resolve directly with them, you can escalate it to the CCTS.
Process: The CCTS aims to facilitate a fair resolution, which can include refunds, credits, or service adjustments. Their decisions are binding on participating service providers.